Terms & Conditions

Restore Audio – Repair Terms & Conditions
Last updated: Saturday 29th November 2025

1. Booking & Acceptance
   1.1 By submitting the Repair Form, paying a deposit, or handing over equipment, the customer agrees to these Terms & Conditions.
   1.2 No work will begin until the customer has confirmed the quote or authorised repair via WhatsApp, email, or form submission.
   1.3 Customers are responsible for providing accurate details about the fault, condition, and any previous repairs.

2. Diagnostics & Quotes
   2.1 All equipment undergoes an initial inspection to identify faults.
   2.2 If deeper investigation or parts are required, a quote will be sent before progressing.
   2.3 Quotes remain valid for 14 days unless stated otherwise.
   2.4 Declined quotes or unrepairable units may still incur a previously agreed diagnostic fee.

3. Parts & Repairs
   3.1 All replacement parts used are high-quality, industry-standard or OEM where possible.
   3.2 Prices for parts may vary depending on supplier availability and shipping costs.
   3.3 Repairs involving liquid damage, corrosion, heavy wear or missing components may require additional work beyond the initial quote.
   3.4 Restore Audio is not responsible for future or underlying faults unrelated to the work carried out.

4. Turnaround Time
   4.1 Turnaround times are estimates, not guarantees.
   4.2 Delays may occur due to part availability, supplier times, workload, or additional faults found during repair.

5. Shipping, Packaging & Insurance
   5.1 Shipments arranged by Restore Audio are fully insured for the full value of the equipment, provided the customer meets the packaging requirements below.
   5.2 To qualify for insurance coverage, the item must be packaged securely, including: a strong, undamaged cardboard box suitable for the item’s weight; 5–10 cm padding on all sides; no loose internal movement; adequate protection for jog wheels, screens, faders and fragile components; proper sealing with strong tape; and no weak points or damaged boxes.
   5.3 Customers must provide photos of the equipment inside the box before sealing, showing full wrapping/protection, padding on all sides, and the box before closing. These must be supplied if a courier damage claim is made.
   5.4 Any damage in transit must be reported within 24 hours of receiving the equipment.
   5.5 Restore Audio is not liable for poor packaging by the customer, damage from inadequate padding or unsuitable boxes, pre-existing issues, items lost/damaged when the customer arranges their own courier, or damage reported after 24 hours.
   5.6 If damage occurs during a shipment arranged by Restore Audio and the customer followed all packaging/evidence rules, Restore Audio will assist in submitting the insurance claim.
   5.7 All outbound shipments from Restore Audio are packed appropriately and insured unless the customer explicitly requests uninsured shipping.

6. Payments
   6.1 Payment is required in full before equipment is returned or collected.
   6.2 Deposits for part orders are non-refundable once the part has been ordered.
   6.3 Card payments may include processing fees where applicable.
   6.4 All prices are subject to VAT at the current rate.

7. Warranty
   7.1 Restore Audio provides a 30-day workmanship warranty covering the same fault repaired.
   7.2 Warranty does not cover unrelated faults, liquid damage, corrosion, misuse, wear, impact damage, or units opened/modified after collection.
   7.3 PCBs and electronic boards supplied and installed are not covered under the 30-day warranty; failures are handled via supplier testing and decisions.
   7.4 Warranty covers repair only — not refunds, additional servicing, or return shipping.
   7.5 Restore Audio may refuse warranty repairs where misuse or liquid exposure is evident.

8. Storage Fees & Abandoned Equipment
   8.1 Customers will be notified when their repair is completed.
   8.2 Equipment not collected within 14 days may incur storage fees of £5 per day.
   8.3 After 60 days of no contact, equipment may be sold or disposed of to recover costs.
   8.4 Restore Audio will make reasonable attempts to contact the customer before any action.

9. Customer Data & Testing
   9.1 Some equipment may require full resets; user settings may be lost.
   9.2 USBs, SD cards and other media may be accessed for testing only.
   9.3 Restore Audio accepts no responsibility for data loss.

10. Limitations of Liability
    10.1 No liability is accepted for pre-existing damage or wear.
    10.2 No liability for faults arising from underlying issues unrelated to the repair.
    10.3 Cosmetic defects are not covered unless part of the agreed repair.
    10.4 Maximum liability is limited to the invoice value of the repair.

11. Customer Responsibility
    11.1 Customers must disclose any liquid damage, previous repairs or modifications.
    11.2 Undisclosed damage may void quotes or warranties.
    11.3 Equipment must be collected promptly and paid for in full.

12. Governing Law
    These Terms & Conditions are governed by UK law and disputes fall under the jurisdiction of the English courts.

13. Contact
    Email: hello@restoreaudio.co.uk